Frequently Asked Questions

Orders placed on amiparis.com are delivered worldwide with the exception of a few country. 

Orders are prepared within an average time of 1 to 3 days * (excluding weekends and public holidays), this time may be extended during periods of high commercial activity.|| |3285

Pour les livraisons en France, les commandes sont ensuite livrées à domicile par Colissimo avec remise contre signature, du lundi au samedi, sous un délai moyen de 2 à 3 jours, excluding public holidays . 

Please also note that sometimes circumstances beyond our control, such as weather conditions, may cause delivery delays.

Les frais de livraison sont calculés automatiquement lors de la validation de la commande en fonction de sa destination. For deliveries in France, delivery is free for all orders over €250.

You will be notified by email of the dispatch of your order and its handling by Colissimo. Once your order has been shipped, you can track its progress by clicking on the tracking link in the shipping confirmation email. You will also be informed of the delivery terms and its progress by Colissimo by email or SMS.

Delivery to the store is not unfortunately not yet possible when you place your order on amiparis.com.

Once the order has been validated, we cannot not modify the details or delivery information. If you have made an error in your delivery address, we invite you to contact our customer service within 30 minutes maximum after validation of your order by telephone at +33 1 86 95 25 50 in order to request cancellation of your order. Our advisors will do everything possible to respond favorably to your request, however this is not guaranteed.

PO boxes are not eligible for delivery. Orders sent to this address will not be accepted.

Our logistics teams take the greatest care in preparing your orders and ensuring the reliability of the delivery services with which they work. If, despite these precautions, your package arrives damaged, we invite you to check that all the parts ordered are present in your package and that they have not been damaged. If necessary, you can send us the following elements by completing ourcontact form: your order number, a detailed description of the situation, the references of the missing or damaged parts, some photos of the package and the parts. We thank you for keeping all these elements until the investigation is closed. Do not remove the AMI PARIS label attached to the part, in which case we will not be able to comply with your request.

If, despite the care taken in preparing your order, you notice that a part is missing from your package, we invite you to quickly contact our AMI PARIS advisors via ourformulaire de contact.We invite you to specify your order number as well as the reference of the missing part so that your request is processed as quickly as possible. 

If you have received a piece that does not seem to meet the quality standards of the House (holes, stains, unstitched thread, etc.) we invite you to contact our AMI PARIS advisors as soon as possible via ourcontact form.

Please specify your order number, and send us photos as well as the reference of the part concerned so that your request is processed as quickly as possible.

Please do not remove the AMI PARIS label from your piece so that its return will be accepted.

Despite the vigilance of our preparation teams, you have received an order that does not correspond to what you had ordered. We apologize for this.

We invite you to contact our AMI PARIS advisors as soon as possible via our contact form in us makingsend a photo of the part received, the reference of the part received, and specifying (if there are several parts in your order) which one is not not been received. 

You have a deadline of 14 calendar days from the date of receipt of your order to register your return request. 

The return costs are offered by AMI PARIS if the return is made in compliance with the conditions describedici. Please note that delivery charges are non-refundable. 

As part of an order placed on amiparis.com, it is unfortunately not possible at the moment to make an exchange. However, you can return the order or part under the conditions describedhere and place a new order.

Items must be returned in their original condition (unworn, unwashed, undamaged, including soles for shoes which must have been tried on on a clean surface) and with all their labels original. The return of shoes must be made in their original box, and inside a package. We thank you for returning the order in its original packaging. It is not possible to return a personalized product. 

In the event of a return deemed non-compliant by AMI PARIS, the return will be refused and we will not be able to refund the order. Please note that delivery costs are not refunded. 

You have14 days to return your package to from the date of receipt of your order, by following the steps below:  

1. Register your return request- using the following form: initiate a return or, if you have a customer account on amiparis.com ,  by logging into your customer account. Simply click on "return items" in the relevant order, this link will be available within 14 days from the date of receipt of your order.

Once the form has been sent,you will receive confirmation of your request by email, as well as the prepaid return label to print and all the instructions for returning your package. 

2. Make sure the items are in their original condition and all tags are attached. Otherwise, we will not be able to refund you. 

3. Place the parts in their original packaging. You do not have a returns form to add to your package. 

4. Close your package, and attach the pre-paid return label received by email. 

5. Drop off your package at the post office, at a merchant or in a mailbox according to the instructions specified by Colissimo. We recommend that you check that your package is scanned when it is dropped off, in order to ensure the tracking of your return.

If, despite the care we have taken in preparing your order, you have received a part which does not seem correspond to the quality standards of the House or which does not correspond to the description of the part when you placed your order, we invite you to contact our AMI PARIS advisors as soon as possible via our contact form available on the following link: || |3637formulaire de contact.Please specify your order number, and send us photos as well as the reference of the part concerned so that your request is processed as quickly as possible. Be careful not to remove the AMI PARIS label from your item so that its return will be accepted.

Once your package received by our warehouse, our teams will check it within a few days. If the return complies with the refund conditions, you will be informed by email and you will be credited within 14 days to the payment method used during the purchase. A refund confirmation will be sent to you by email. We invite you to keep your proof of deposit until your return has been completely processed.

Delivery costs for the order are not not refunded.

If you paid by credit card, the value of the returned products will be recredited to your card.

If you paid by PayPal, the value of the returned products will be credited back to your PayPal account. Delivery costs will not be recredited.

Ami For Ever vouchers will not be automatically recredited, for any questions contact our customer service.

Once your return request has been registered, you will not be able to modify the details. We invite you to contact our customer service as soon as possible via ourcontact form, so that our advisors can cancel your return request and create a new one for you.Please note that this cancellation and new return request can only be taken into account if you have not yet returned your package.

It is unfortunately not possible at the moment to return an order made on Amiparis.com to an AMI PARIS store, nor to our corners or outlets. 

Any item purchased in an AMI PARIS store, excluding outlets, may be subject to an exchange or credit in directly operated AMI PARIS stores in the same country where the initial purchase took place. The credit is nominative and valid for one year in AMI PARIS's own stores located in the same country in which the credit was issued. You have a period of30 calendar days, following the date of purchase to return your item. 

Underwear, swimwear and tax-free items cannot be returned or exchanged. Sale items can only be returned during the same sales period.

Returned items must be returned in their original condition, with all their labels, accessories and documents. They must not have been worn, washed and must be in perfect resalable condition in order to be accepted for return by our store. 

Creating your account allows you to directly track your order online and thus access your purchase history. You will be able to manage your personal information and save your favorite pieces in your wishlist to access them from any device.

You can place your order in guest mode. By choosing this option, you will not have access to a customer account and will have to track your order via the shipping email, sent by the carrier. At any time, you can decide to create your account with the email address used when placing your order. You will then have access to your history of orders placed, and linked to this same email address.

You can update and modify the information of your account by going to your account page, "personal information" section then "modify my information".

To delete your AMI PARIS personal account, we invite you to make your request via our| ||3831 formulaire de contact.

To update your addresses, select the "my addresses" section from your account. You can click on “edit” or “add a new address” or “delete”. For any questions relating to modifying a delivery address for a current order, please consult this section.

To reset your password, go to the account login page.

Click on "forgotten password" and enter your email address. A password reset link is sent to you by email. If you don't have it in your main inbox, be sure to check your spam folder. This link is active for 30 days. After this period, you will have to start the operation again to log in.

If you do not receive any email, you can make your request via ourcontact form. 

To subscribe to our newsletter, we invite you to go directly to the “Newsletter” section at the bottom of the page to complete the form with your email address. By subscribing to the AMI PARIS newsletter, you will be the first to be informed of our new products and events as well as the various news from the House. To unsubscribe, you can at any time click on the unsubscribe link at the bottom of each newsletter.

You can also subscribe/unsubscribe from your customer account, "my personal information" section.|| |3904

To add a part to your favorites list, select the heart icon on the model you wish to save. The piece will then appear in the “favorites” section which appears at the top right of your AMI PARIS page. You can also delete your favorite pieces directly from the "favorites" page. To save your favorites list, we invite you to log in to your customer account, or create one. The selected pieces will remain there as long as the collection from which they come is available on our online store. 

To exercise your rights or to address any questions about the processing of your data, you can contact:

•    By post to AMI PARIS: located at 54 rue Etienne Marcel, 75002,Paris

•    By email:dataprotection@amiparis.fr  

Le respect de votre vie privée est primordial et nous mettons tout en œuvre pour la protéger au mieux lors de vos visites sur notre site internet. Les informations que vous nous transmettez sur vous-même ou vos centres d'intérêts seront uniquement utilisées pour vous offrir le meilleur service possible et adapter nos offres à vos goûts. En aucun cas nous ne vendons, partageons, ou fournissons vos identités, cookies, informations personnelles et données de localisation à des tiers conformément à notre politique sur la vie privée. Pour information, il est nécessaire de renseigner vos informations personnelles seulement dans les situations suivantes :

1. Order placement

2. Newsletter subscription

3. Creating an account

4.Contact form to contact our customer service

For any additional information, we invite you to consult ourPrivacy policy.

All our pieces are carefully packaged in a package. Parts requiring protection are placed in a dustbag or in a box (shoes, bags, jewelry). During busy commercial periods, the packaging can be lightened in order to best meet the announced delivery times. 

At the moment, we do not offer the gift wrapping option on our online store.

Once your order is confirmed, no modification is possible. You have 14 calendar days following receipt of your order to return it to us free of charge. As exchanges are not yet possible, we will reimburse the returned parts if your return and refund request is compliant.

A invoice is issued for each order placed. Whether your order was placed in guest mode or not, you will receive it as a link in your shipping confirmation email. For any order that has been validated under an existing customer account, you will also be able to find your invoice in your customer area, “my orders” section. 

We cannot accommodate this type of request.

Pour votre sécurité financière, nous ne sommes pas en mesure de modifier les détails de facturation une fois la commande passée. Si vous avez reçu une confirmation de commande, votre commande est en cours de traitement et devrait être envoyée très bientôt. Une fois expédiée, vous recevrez un email automatique contenant les informations de suivi de votre commande.

You can be assisted in choosing your selection by one of our AMI PARIS advisors who will be able to provide you with the best advice. They remain at your disposal by telephone at +33 1 86 95 25 50. The advisors will be able to send you a payment link so that you can validate it from your personal device. 

Once added to your basket, the part remains available in this section as long as it is visible on our store online. Adding a part to your basket does not guarantee its availability and does not guarantee a set aside until your payment is validated. 

We accept payments by credit card and PayPal.

All transactions carried out on AMI PARIS comply with PCI DSS 3.2, the fundamental security standard governing the payments sector. According to the European DSP2 directive, "3D Secure" authentication has been systematically applied to each order since September 2019.

Also, amiparis.com uses the Secure Socket Layer (SSL) encryption system. This protocol allows all information exchanged between you and AMI PARIS to be securely encrypted. Thanks to SSL, your data is unreadable to any third party, thus guaranteeing its protection. You can easily verify this security by observing the “https” prefix and the padlock symbol in the address bar of your browser. These indicators demonstrate the security of the connection, thus ensuring the confidentiality of your personal and financial data during your transactions on our site.

Le moment du débit de la commande dépend du moyen de paiement utilisé. Si vous effectuez votre paiement avec une carte bancaire (Visa, Mastercard, American Express...), vous serez débité à l'expédition de la commande. Si vous utilisez un service de paiement tiers (PayPal...), vous serez débité à la confirmation de la commande. Dans le cas d'une option de paiement différé ou fractionné, vous serez débité au rythme indiqué par l'option choisie. Si toutefois un modèle était en rupture de stock, nous vous rembourserons automatiquement. 

If you have a promotional code, you will be able to enter it in the “promotional code” field located on the validation page of your order at the time of payment. Once validated, the offer will be automatically taken into account and you can check its application to the amount of your order before making payment. You can enter and combine several promotional codes: a new field will be displayed once the first valid code is entered, at checkout. Unless you have received a "free delivery" code, promotional codes do not take delivery costs into account.

We we do not offer tax refunds on purchases made on our online store. No tax refund forms will be sent. 

If you think that your payment has not been successful, we invite you to check that no order confirmation email has been sent to you has been sent and no order appears in your customer area. If nothing appears, you can try to place your order again by checking that the payment information you provided is correct. If this is the case and the payment nevertheless seems to have failed, please contact your banking institution who will be able to provide you with information on this subject. 

In the event of a payment error due to a technical problem, you will be automatically redirected to the payment page for your order without your payment method having been debited. You will also receive an email confirming the payment error.

In order to fight against fraud and guarantee your protection, our payment provider, may be required to carry out verifications and contact you before approving a transaction.

Each year, Alexandre Mattiussi and the AMI PARIS teams present two collections:

1. Spring / Summer, generally presented in June
2. Autumn / Winter, generally presented in January|| |4292

Vous retrouverez les vidéos des derniers défilés et les looks des différentes collections sur la page YouTube of the House @amiparis.fr

The AMI PARIS online store offers a wide selection of ready-to-wear, bags, small leather goods, accessories, shoes. However, it may happen that certain pieces, in limited quantities, are not presented for sale on our online store. If you cannot find a part, please contact our customer service via ourcontact form. One of our advisors will be available to assist you in your search. 

You can find some pieces from our old collections in our outlet stores which you will find on ourstore locator (France and England only). We also invite you to consult our second-hand online storeAmi For Ever to find a sought-after piece. 

We are committed to offering the most beautiful pieces and take care to check and test each of the materials used for manufacturing of our clothes. However, it may exceptionally happen that an incident is noted with the quality of your part. We invite you to send us the following elements, by writing to us via our contact form:

1. Your order number.
2. The reference of the part concerned, it appears on the maintenance label.
3. The incident encountered on your part, supporting your request with photos.
4. The maintenance conditions applied to your part and any useful information which will allow us to identify how the incident may have occurred.

Our advisors will forward your request to our quality department, who will be able to carry out an evaluation of your room and provide you with the most suitable solution.

Each material is unique and must be carefully maintained. We invite you to be vigilant and to meticulously follow the advice that appears on each care label for your AMI PARIS parts. If you do not follow these instructions and your part is damaged, the model cannot be considered defective and you will have no recourse.

We recommend these few rules for your washing:|| |4389

1. Ne pas laver vos pièces trop souvent, notamment les jeans et la maille.
2. Systematically sort whites and colors to avoid any bleeding.
3. Do not wash in above 30°C your pieces and be particularly careful to use a delicate spin program.
4. Use a net for fragile clothes.

You will find on each of our product sheets, the size guide associated with the reference concerned. This guide will allow you to make the link between your measurements and the sizes proposed for the piece. If you are not sure which size to select, you can use our “Find my size” tool which you will also find on each of the product sheets. This will help you confirm your choice. Finally, if the size does not fit, we inform you that you have 14 days to return your order to us. 

From one season to the next, our sizes may vary. We invite you to check for each piece that the selected size suits you, based on the guide offered.

The authentication of products is not a service of AMI PARIS. Authenticity is only guaranteed if the product was purchased in anAMI PARIS Boutique or from an authorized reseller.

If you have any doubts about an AMI PARIS parts resale site, we invite you to contact us via ourcontact form specifying the contact details of the seller so that we can tell you if it is an official reseller. We would like to draw your attention to the fact that the Internet remains a particularly important vector for the dissemination of counterfeits. This is why, in your interest, we advise you to purchase your models only in AMI PARIS Boutiques and authorized points of sale, where you under no circumstances risk finding yourself in the presence of counterfeits. 

We invite you to consult ourstore locator to find the complete list of our AMI PARIS stores. To find out the availability of a part in a store, you can contact the same store directly by dialing the telephone number that appears when you select "See more" for the store of your choice. 

You can also contact our AMI PARIS advisors on ourcontact form by specifying the name of the store, the reference of the desired part, the color and desired size.